Key Guidelines for Companywide Communications

At MFM, clear and effective communication is essential to keeping our team connected and informed. With the launch of Employee Central, we’re streamlining how companywide messages are shared to reduce inbox clutter and ensure everyone gets the information they need. Here’s a quick guide to help you navigate our updated communication process.

1. High-Priority Communications

These are urgent messages requiring immediate attention that impact all employees.

Examples:

• System outages (Athena, VotaCall, Internet)

• Security incidents

• Critical operational updates

Where It Goes:

• Companywide Email: To ensure visibility.

• Instant Messaging (IM): As a backup for rapid response.

Why? These communications are crucial to business operations and must be disseminated quickly and effectively.

2. Medium-Priority Communications

Important updates that are relevant to a broad audience but don’t require immediate action.

Examples:

• Policy changes

• Company events

• Training opportunities

Where It Goes:

• Employee Central: The primary hub for these updates.

• Companywide Email: Used sparingly for major announcements or reminders during the rollout phase.

3. Low-Priority Communications

Day-to-day updates that are useful for operations but don’t require office-wide attention.

Examples:

• PTO, callouts, or schedule changes

• Weekly office or department updates

Where It Goes:

• Employee Central: Use the Hot Sheet for daily updates and the blog for department announcements.

How to Submit a Communication

Need to share something with the entire team? Here’s how:

1. For High-Priority Messages: Contact Sophie Jackson at sjackson@mfmhealth.com to confirm it qualifies and coordinate a companywide email or message.

2. For General Announcements or Updates: Email Sophie Jackson with your content, and she’ll guide you through posting to Employee Central.

3. For Blog Contributions or Department Updates: Want to create content for the blog? Reach out to Sophie for assistance in drafting and publishing your post.

Your Role

As part of the team, it’s your responsibility to check Employee Central daily for updates, announcements, and resources. It’s your go-to place to stay connected!

Do you have questions or need guidance?

Sophie Jackson is here to help—email her at sjackson@mfmhealth.com.

Let’s work together to make communication simple, effective, and impactful.